ESP and Hytec Announce Exclusive Fulfillment Partnership
Knightdale, NC – April 23, 2019 – AMETEK Electronic Systems Protection (ESP), a leader in advanced power protection, diagnostic intelligence, remote monitoring, and cloud solutions, today announces an exclusive distribution partnership with Hytec Dealer Services. This partnership will enhance the customer experience and provide ESP’s clients with the ordering and shipping convenience that they have been requesting.
Hytec is the industry’s leading source for factory-authorized repairs, service support, and factory warranty administration, providing quality solutions that offer imaging dealers with great savings. The partnership enables ESP’s customers the ability to single-source their power protection and parts from one vendor, streamlining the ordering process to save time and money. Hytec’s support and online ordering system will provide faster order processing times, same day shipping and an overall enhanced level of customer support.
“There was an incredible amount of synergy between our valued customers and those of Hytec, making this partnership a natural fit,” said Dave D’Agostino, VP of Sales for ESP. “Hytec brings enhanced customer support, the ability to centralize orders, and a long history of providing valuable services to the imaging space, so we are very excited to grow our relationship.”
“We are enthusiastic about our strategic partnership with AMETEK ESP,” stated Eric Auman, President & CEO Hytec Dealer Services, Inc. “This partnership will help imaging dealers improve their service profits as well as provide them with complementary products that align with Hytec’s long-standing commitment to provide quality services and products.”
ESP customers who are existing customers of Hytec will not experience any disruptions in their business and all ESP orders moving forward will be placed directly through Hytec. ESP customers who are not currently customers of Hytec have already been set-up with accounts within the Hytec system. Both teams have dedicated customer service representatives working with dealers to ensure a smooth transition.
Although the transactional process has changed, all products will be backed by the same industry-leading ESP warranty. In addition, ESP’s customers will be supported by the dedicated sales team from Hytec that have been fully trained on the product line, and can provide additional means of support for ESP customers.
For more information about ESP, please visit www.ametekesp.com.
For more information about Hytec Dealer Services, please visit www.hytecrepair.com.